Exchange and return Policy
Customer satisfaction with items purchased through is important to us. Returns, refunds, and exchanges are subject to the following company policies:
- The item must be returned within 72 h of purchase.
- The original purchase receipt must be provided at the time of return.
- The item must be in good condition, in its original packaging and can be resold (unless the product was defective or damaged prior to sale).
- The item must be returned where it was purchased.
- Perishable items cannot be returned unless they were defective prior to purchase.
Order cancelation by Customer
To process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:
- The order is not picked on time.
- Order received by you does not match with what you have ordered.
- If any order placed and payment is done. In case if they want to cancel the order. The amount will not be refund back. It will be credit in the customer account, and they can use this amount for another purchases.
True food provides the possibility to purchase product(s) online and to pay only on delivery based on shipping/delivery methods available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals. We accept the following modes of payment:
- Cash on Delivery: With COD you can pay in cash once you receive your order. We strictly offer a cash-only payment method. Foreign currency cannot be used to make a COD payment, only Saudi Arabian Riyals (SAR) are accepted CASH ON DELIVERY
Shipping and Delivery
Shipping Policy: While purchasing your item(s), please remember to provide us with a mobile phone number. Our dedicated delivery team will call you when they're on their way to give you an estimated time of arrival, they will deliver the item to the location of your choice. Any order over 200 SAR will be exempted from any delivery fees. An additional 19 SAR for delivery will be charged for any order under 200 SAR.
Before ordering, remember you should first check your delivery checklist to ensure the team can deliver to your home. Please note: all delivery slots are subject to availability and some products are delivered directly by the manufacturer.
Your order will be processed as soon as possible and delivered according to our timeline.