Cancellation and Refund Policy

Exchange and return Policy 

Customer satisfaction is very important to us, therefore we want to make sure that the items you receive are to your liking. Returns, refunds, and exchanges are subject to the following company policies:

• The item(s) must be returned within 72 hours of purchase.
• The original purchase receipt must be provided at the time of return.
• The item(s) must be in good condition, in their original packaging and can be resold (unless the product was defective or damaged prior to purchase)
• Perishable items cannot be returned unless they were defective prior to purchase.

Order cancellation by Customer 

To process the cancellation of an order, please contact us on cs@truefoodsa.com. You can cancel your order due to any of the following reasons:

• The order was not received on time.
• Items received did not match what you have ordered.