Exchange and return Policy 

Customer satisfaction with items purchased through is important to us. Returns, refunds and exchanges are subject to the following company policies:

  • The item must be returned within 72 h of purchase.

  • The original purchase receipt must be provided at the time of return.

  • The item must be in good condition, in its original packaging and can be resold (unless the product was defective or damaged prior to sale).

  • The item must be returned where it was purchased.

  • Perishable items cannot be returned unless they were defective prior to purchase.

Order cancelation by Customer 

To process cancelation of an order, please contact us. You can cancel the order due to any of the following reason:

  • The order is not picked on time.

  • Order received by you does not match with what you have ordered.

  • If any order placed and payment is done. In case if they want to cancel the order. The amount will not be refund back. It will be credit in the customer account and they can use this amount for another purchases.

Payment Methods

True food provides the possibility to purchase product(s) online and to settle payment online or to pay on delivery based on shipping/delivery method available in Saudi Arabia. Payment transactions including authorizations and settlements will be in Saudi Riyals. We accept the following modes of payment:


With COD you can pay in cash at the time of actual collection of your order from the store, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Saudi Arabian Riyals (SAR) are accepted.


We accept payments made using Visa, MasterCard & American Express. To pay using your credit card, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card) along with your billing address. Your card will be charged once your order is picked and you will be notified by SMS.

Shipping and Delivery

Delivery charges

While purchasing your item(s), please remember to provide us with a mobile phone number. Our dedicated delivery team will call you when they're on their way to give you an estimated time of arrival. They will deliver the item to a room of your choice.

Before ordering, remember you should first check your delivery checklist to ensure the team can deliver to your home. Please note: all delivery slots are subject to availability and some products are delivered directly by the manufacturer.

Delivery Lead-time

Your order will be processed as soon as possible and delivered according to our timeline.

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